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Frequently Asked Questions
TRANSPORTATION
HOW LONG DOES SHIPPING TAKE?
International orders generally take 7-14 business days to ship. However, delivery times may vary depending on the destination and potential customs delays. We strive to process and ship all orders as quickly as possible to ensure timely delivery.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer a variety of shipping methods to meet your needs, including standard, expedited, and express shipping options. Standard shipping is the most economical and takes the longest, while express shipping is the fastest but may incur higher costs. You can choose your preferred shipping method at checkout.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we proudly ship to most countries worldwide. Shipping times and costs will vary based on the destination country. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's tracking page. If you have any issues tracking your order, please contact our customer service team for assistance.
SHIPPING
HOW DO I PLACE AN ORDER?
Placing an order is easy. Simply browse our products and add your desired items to the cart. Once you're ready to check out, click on the cart icon and follow the instructions to complete your purchase. You will need to provide your shipping and billing information and select a payment method. After you place your order, you will receive a confirmation email with your order details.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Yes, you can modify or cancel your order within 24 hours of placing it. To do so, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it. However, you can still return or exchange the item once it arrives.
HOW DO I APPLY A DISCOUNT CODE TO MY ORDER?
To apply a discount code, enter the code in the designated field at checkout. The discount will be automatically applied to your order total. If you have any issues with your discount code, please double-check the code's validity and expiration date, or contact our customer service team for assistance.
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